Resolved Question

I need to organise a sales incentive at work tomorrow - any ideas?

I work in a call centre with a team of about 20 people. I need to organise an incentive to ensure that their outbound call rate is maintained at a high and productive level. Any ideas? I've got a budget of £20 min & £40 max.

Best Answer - Chosen by Asker

Well with that sort of budget you are going to need to be creative.

Cash all well and good, but the prospect of a couple of ten pound notes is not really going to set people alight with enthusiasm

I suggest a trip to your local supermarket, hunt around the special offers and get a bottle of champagne and 2/3 bottles of wine.

Have the champagne for the best performer
Maybe wine for the runner up

Some folk will think they can never match up with the high performers in the team so give them something to aim for have a prize or maybe two prizes for the best improvement made by an individual

Now sell the incentive scheme. Its not just champagne and wine it's Luxury Champagne and Fine Wine.

Keep people interested with regular updates on their progress

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Other Answers (2)

• I worked in a call centre for 2 years when I became the Team leader, we had regular incentives but i hated them and when I took over as leader I stopped the incentives. You know it is a numbers game with the calls but quality is better than quantity and if the person is good at their job they don't need incentives as they are working to the best of their ability and you have to accept the bad to appreciate the good. If you give prises of money they will work harder by making more calls but the general outcome of the work wont be any better. I stayed in call centre work for over 9 years and then became a Marketing Executive and now a Business Development Manager which in the long run is no different from telesales, the company I am now with give incentive regularly but it doesn't help with the leads or sales as we already work our hardest and because of these incentive I feel the company doesn't appreciate the work we do and most of us are looking for other employment.
• I have to agree with Jackie m the company knows who work hard and I imagine they all do,basically one cannot get blood out of a stone.The truth of the matter is that is unrealistic to expect high productivity continuously.You could try giving the winner a days holiday as a prize rather than bribes of money or drink,or even an extended lunch hour.